Gaming at Rizzy should always be enjoyable — a form of entertainment, not a source of financial pressure or personal stress. This page outlines the tools, resources, and commitments we have in place to help Malaysian players stay in control and play safely.
At Rizzy, responsible gambling is not a legal checkbox — it is a core part of how we operate. We genuinely believe that the long-term sustainability of this platform depends on players who enjoy gaming in a healthy, controlled way. A player who is in control of their spending and their time is a player who stays with us for the long haul.
That is why we invest in building responsible gambling tools directly into the platform. Deposit limits, session time reminders, cool-off periods, and self-exclusion are not buried in a help menu — they are accessible from your Account settings at any time, with no waiting period and no questions asked.
We also actively monitor account behaviour for patterns that may indicate problem gambling. If we identify a player whose gaming patterns raise concern, our team may reach out proactively. This is not surveillance — it is genuine care, and it is the standard we hold ourselves to.
Rizzy serves players across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, and Shah Alam. Wherever you are, these protections apply to your account. We enforce a strict 21+ age requirement across the entire platform. No exceptions, no workarounds.
Every Rizzy account requires age verification before a first withdrawal is processed. Accounts that cannot verify age will be suspended until documentation is provided. Any winnings obtained by a player found to be under 21 will be forfeited and the account permanently closed.
Our responsible gambling team reviews flagged accounts regularly. If your deposit frequency, session length, or loss patterns deviate significantly from your baseline behaviour, we may send a welfare check message. You are always free to contact us first.
Recognising these signs early — in yourself or someone you care about — is the first step toward regaining control.
Spending more money than planned, or chasing losses to "win back" what you have lost
Feeling anxious, irritable, or restless when you are not gambling
Neglecting work, family, or other responsibilities because of time spent gambling
Borrowing money or selling assets to fund gambling activity
Hiding your gambling from family members or friends
Gambling to cope with stress, loneliness, boredom, or depression
Thinking about gambling constantly — planning your next session, replaying past bets
Repeatedly trying to cut back on gambling but finding it difficult or impossible
Every tool below is available directly in your Rizzy Account settings — no need to contact support, no waiting period, and no minimum usage threshold required before they can be applied.
Set a maximum deposit amount per day, per week, or per month. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — giving you time to reconsider. Decreasing a limit takes effect instantly.
Set an alert to notify you when you have been playing for a specified duration — 30 minutes, 1 hour, or any custom interval you choose. The reminder gives you a natural pause point to assess your session.
Cap the amount you are prepared to lose in a given period. Once your loss limit is reached, you will be unable to place further bets until the period resets. Loss limits apply across all games and sportsbook markets.
Take a short break from the platform — from 24 hours up to 30 days — without committing to full self-exclusion. During a cool-off period, your account remains open but you will not be able to log in or place bets.
Request a self-exclusion for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully locked and you will not receive any promotional communications. This cannot be reversed before the agreed period ends.
Unsubscribe from all promotional emails, SMS messages, and push notifications at any time. You can also request to be excluded from targeted bonus offers, ensuring your gaming decisions are not influenced by promotional nudges.
Access your account through the platform homepage. All responsible gambling tools are accessible from the main Account dashboard.
Select "Responsible Gambling" from the Account Settings menu. All available tools are listed here with clear labels and current status.
Choose the tool you want to activate, set the parameters (amount, duration), and confirm. Most tools take effect immediately. Increases to deposit limits are subject to a 24-hour processing period.
If you are unable to access your account settings or would prefer to activate a tool via our support team, our 24/7 live chat agents can apply any restriction immediately on your behalf — no questions asked.
Honest answers to these questions can help you reflect on your current relationship with gambling. This is not a clinical diagnostic tool — but your answers are worth thinking about.
If you answered "yes" to two or more of the above, consider using the deposit limit or self-exclusion tools, or reaching out to one of the support contacts below.
If you or someone you know is struggling with gambling-related issues, the following organisations provide confidential support. All contact details below are plain text only — please use them to reach out directly.
Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Free, confidential, and available 24 hours a day, 7 days a week. Provides counselling and crisis support in Bahasa Melayu and English.
A non-profit emotional support service providing confidential, non-judgemental listening support to individuals in distress. Available daily from 8am to 10pm. Also accessible to players in Petaling Jaya, Shah Alam, and surrounding Klang Valley areas.
An internationally recognised organisation providing information, advice, and support for people with gambling problems. Offers a free online helpline chat, counselling services, and a self-help toolkit accessible to players worldwide including Malaysia.
A fellowship of individuals who share their experience, strength, and hope with each other. Meetings are available in Kuala Lumpur and Penang. The programme is based on the 12-step model and is entirely free to join.
Agensi Anti Dadah Kebangsaan (National Anti-Drug Agency). Also handles addiction counselling beyond substance abuse, including compulsive gambling. Services are available nationwide with centres in major Malaysian cities.
Our dedicated responsible gambling support team is available 24/7 via live chat on the platform. They can activate any account restriction immediately, discuss your concerns in confidence, or help you find further support resources.
If you self-exclude from Rizzy, please be aware that your exclusion applies only to the Rizzy platform. We recommend also contacting other gambling operators you use and requesting self-exclusion from those platforms as well. If you are concerned about a family member's gambling, our support team can advise on the options available to concerned third parties.
Decide how much you are comfortable losing before you open the platform — not after. Treat your gaming budget the same way you would a cinema ticket or a dinner out: it is entertainment spending, full stop.
Before starting a session, decide how long you plan to play. Set a timer on your phone or use Rizzy's built-in session reminder. When the timer goes off, log out — even if you are winning.
One of the most common and harmful gambling behaviours is chasing — placing more bets to recover money already lost. If you have hit your loss limit for the session, close the platform. Tomorrow is another day.
Gambling while you are stressed, anxious, upset, or under the influence of alcohol significantly increases risk. These states impair judgement and increase the likelihood of impulsive, regretted decisions.
Step away from the screen regularly. Extended gaming sessions — especially during late-night hours — reduce decision quality and increase the urge to keep playing. A short break often changes your perspective.
If you feel your gambling is getting out of hand, talk to a trusted friend, family member, or one of the support organisations listed on this page. You don't have to deal with it alone — and asking for help is a sign of strength, not weakness.
Our tools are here for you whenever you need them. If you want to set a limit, take a break, or simply have a question about your account, our support team is available around the clock.
🔞 21+ Only | Gamble Responsibly | Rizzy supports safer gambling practices